Integrated ticketing system
Do customer service right
A powerfully easy system for tracking, prioritizing, and solving customer support tickets
Known as Zendesk Support
The core of customer support
A fully integrated ticketing system is the first step to building a great customer experience. It's a central hub for all your customer questions, requests, and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.
Deliver customer satisfaction
Never lose a request
Whether customers reach out over email, chat, phone, or any web, mobile, or social channel, every submission creates a ticket and enters a queue. Customers get a notification to confirm your support team received the request and that help is on the way. Meanwhile, robust tools like routing, CSAT ratings, time tracking, service level agreements, and more, ensure your agents won’t miss a beat.
Manage all interactions in one place
A workspace that sparks joy
One place to do it all
Increase agent happiness and productivity. Give agents the ability to manage support across multiple channels, and the freedom to collaborate without switching between tabs or browsers.
All the details agents need
Give agents access to all the customer context and tools they need—including order history, loyalty status, and web activity—so they can provide faster, more personalized service.
Reclaim your time
Set up automations to improve agent bandwidth and produce faster resolutions. You can add a personalized touch to keep the exchange natural and on brand.
Run a smooth operation
Integrate in minutes
Our out-of-the-box apps empower admins to integrate with other business systems without requiring any code.
Optimize your operations
Gain visibility into your performance with pre-built dashboards or drill deeper with custom reports. Identify what customers need and ways to improve efficiency.
Customize your way
Whether your needs are minimal or complex, Zendesk provides the flexibility to build custom integrations and configure workflows.
“The concept of a shared ticketing system is valuable for every piece of a support organization. We can pull in every piece of Zendesk data into our internal database—furthermore, we can create an extraordinarily vivid picture of the customer journey. Zendesk provides a vast collection of integrations and opportunities for customization.”
Jeremy Flanagan
Customer Ops Project Lead of Tools at Instacart
90% CSAT
175K+ monthly ticket
volume
20K email contacts
per week
