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Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences
The latest articles
4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years
A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…
The newest customer experience frontier: Meta’s Threads
With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…
Zendesk recognized as a "Best Place to Work for Disability Inclusion" by 2023 Disability Equality Index®
Zendesk is committed to creating an inclusive workplace and thoughtful technology so that everyone feels empowered…
Zendesk Appoints Kelly Waldher as its new Chief Marketing Officer
Zendesk announced today it has appointed Kelly Waldher as its new Chief Marketing Officer. Waldher joins…
Meet our new Chief Trust & Security Officer
At Zendesk, we prioritize the protection of our data and maintaining the highest security standards across…
Zendesk CTO on harnessing the power of AI for customer-centric cost control
Zendesk recently participated in Futurum’s annual The Six Five Summit which brought technology industry leaders and…
Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences
In the ever-evolving beauty industry, companies are looking for ways to deliver deeper connections and more…
Zendesk Head of AI on the current value add of generative AI and future applications for CX
A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…
Press releases
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May 10, 2023
Zendesk announces powerful AI designed exclusively for intelligent CX -
May 10, 2023
Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences -
March 23, 2023
Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale -
January 18, 2023
Immersive CX is the new way to win and keep customers -
November 22, 2022
Consortium led by Hellman & Friedman and Permira completes acquisition of Zendesk
