ZENDESK FOR ENTERPRISE
Transform your relationships with customers
Zendesk empowers you to adapt to changing customer expectations. Align your teams and technology around what matters most—the customer.
BUILT FOR THE ENTERPRISE
The future of customer experience
Drive better conversations
Offer rich, personalized conversations on the channels customers choose. They’ll feel like more than a transaction; you’ll encourage long-term loyalty.
Conversational featuresMaximize agent efficiency
Transform agents from problem solvers to revenue drivers. With our all-in-one workspace, they’ll focus less on repetitive tasks and more on relationship building.
Productivity featuresAdapt faster to change
Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.
Zendesk platform
ZENDESK SUNSHINE PLATFORM
Open, flexible architecture
Our library of 1200+ apps and integrations lets you add your everyday systems with a click, and our comprehensive set of APIs allows you to extend and customize solutions. When you connect your tech stack to Zendesk, data is useful and usable.
Evaluate Zendesk ROI
Forrester shows the cost and benefits of Zendesk, pointing to an ROI of 286% with payback in less than six months for a composite organization.
SECURITY AND COMPLIANCE
You’re safe with us
Trusted by Fortune 100 companies, our privacy and data protection program includes a team dedicated to global compliance. We operate within all regulatory and industry frameworks—because software is only as good as its security.
ZENDESK WORKS FOR YOU
Tailored to your needs
Bring your vision to life
Partner with our world-class experts to design and implement Zendesk. Our Professional Services team will give you the personalized service you need to reduce time-to-value and transform your service offerings.
Start the partnershipFind your industry
We know every industry works a little differently. Whether you work in retail, manufacturing, financial services, or any other sector, our expertise will help you make the most of Zendesk.
View Zendesk industriesCUSTOMER STORIES
How businesses use Zendesk
“Time-to-cash absolutely improves with Zendesk; with faster resolution times, SMC fulfills and invoices orders more quickly”
Robin Rodriguez
Global manager of platform and service delivery
Read more15
languages supported
1,000+
agents
4
months time to implementation
83
countries worldwide
“Every action that reduces your handle times increases your capacity to assist more customers, which is particularly valuable when your company is growing quickly.”
Amy Velligan
Director of Support
Read more+9%
resolution rate
65%
one-touch resolution
90%
real estate agent retention
70
U.S. markets served
“Customer service can be a sales driver, not just a cost center. If leadership understands how valuable those conversations are and invests in the team, it can help customers become loyal, raving fans.”
Bonni Poch
Manager, Customer Experience and Training
Read more94%
first call resolution
3x
improvement in agent happiness
300+
stores across Canada
+15%
CSAT increase
“The platform is so user-friendly for our agents. There is an option to customize just about everything to meet the specific needs of the business.”
Ivana Suljetovic
Senior frontline manager, Member Services
Read more80,000+
contracts per month
25-35%
cost avoidance with self-service
+6%
CSAT increase
4,000
companies served
Zendesk’s greatest strengths ... are its simplicity and ease of customization, which lets companies create the perfect workflow for their unique situations. You’re not pigeonholed into having certain features work a certain way.”
Justin Michaud
Senior manager, Customer Support
Read more-40%
decrease in average handle time
+14%
CSAT increase
-28%
decrease in customer wait time
230
countries with customers
“Within three weeks of signing off on a suite of Zendesk products ... Stanley Black & Decker global support teams were up and running on all channels with only one day of training.”
Orlando Gadeo Ros
Global VP, Customer Experience Transformation
Read more3
stores across Canada
+300%
increase in agent efficiency
1,000+
growth in customer interactions
100%
adherence to one-hour FRT SLA
Zendesk in action
