CONVERSATIONAL CRM
Customer relationships that last
Zendesk helps companies deliver conversational customer relationships at any scale.
trusted by leading brands
Enter the conversational era
Customers expect a complete relationship with you. They want rich, fluid conversations—without having to repeat themselves. Zendesk captures the full customer journey and keeps them coming back for more.
Build long-term customer relationships
Integrates into everyday life
Stay connected across channels anywhere, anytime and get a unified view of every customer interaction—no matter where they are in their journey.
Personalized with intelligence
Every customer wants to feel cared for. Zendesk provides customer context and AI capabilities so you can offer a smarter, smoother experience at any scale.
Leads to a solution
Go beyond tickets and deals to focus on long-term relationships. Our flexible platform lets customers talk to you from any channel—while you respond from one inclusive interface.
Make the most of every interaction
Zendesk makes it easy to develop an ongoing connection with your customers
From sales…
First impressions are everything. And it’s often sales that sets the tone. With Zendesk Sell, engage with prospects and customers across multiple channels, and create better visibility across your team.
...to service
Keeping up with customers across channels requires patience, persistence, and a powerful CRM. Luckily, the Zendesk Suite is here to help you turn all those customer conversations into one meaningful relationship.
THE ZENDESK MARKETPLACE
Apps that power smarter conversations
Connect all the apps that run your business. Your teams will get the right context for their interactions, and customers will get seamless service. A win all around.
For Service teams
Connect popular apps like Slack and JIRA to reduce system switching.
For Sales teams
Capture leads and engage prospects quickly with apps like Ada and WhatsApp.
For all teams
Build custom processes and manage your workflow with apps such as Myndbend and SweetHawk.
Freshly uses Zendesk for B2B meal delivery
"We were able to marry our sales and support communications in one place with Zendesk. And we did it without a team of consultants, a bunch of foreign tools, and complex features we didn’t want. Zendesk gave us everything we needed to get started quickly."
Ben Segal
Associate Director of CX, Freshly
Read more
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